Request Guarantee Policy Terms And Conditions

Last Updated: August 22, 2015

These terms and conditions govern the Backpack Request Guarantee Policy (the “Request Guarantee Policy ”) available to Shoppers who request and pay for Products through Backpack (the "Site") and suffer a Request Issue and the obligations of the users associated with the Request Guarantee Policy.

Every Request placed by a Shopper is guaranteed i.e. either the Shopper will receive the Product(s) requested or he/she will receive a reimbursement.

If you are a Shopper and suffer a Request Issue, we agree, at our discretion, to either (i) reimburse you up to the amount paid by you through the Site, as determined by Backpack in our discretion, depending on the nature of the Request Issue suffered or (ii) use our reasonable efforts to find and request you another Product which in our determination is exact or reasonably comparable (in case of unavailability of the product from the sellers) to the Product requested in your original Request/Deal in terms of price, color, model and quality. All determinations of Backpack with respect to the Shopper Refund Policy, including without limitation the size of any refund, shall be final and binding on the Shoppers and Travelers.

For further info, please see Shopper Refund Policy or contact us at

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